Customer Training (Minimum Standards)
Unless otherwise specified in written proposal, the below guidelines will describe the IES minimum training procedures.
Create agenda and set times allotted for each segment, the total training time typically will not exceed one man hour. This agenda needs to be sent to the customer well prior to the actual training event to assure ample time for explanations and modifications if need be.
IES wants to meet the Customer’s expectations the first time.
Our experience is that the “Train-the-Trainer” methods are the most effective and is typically what is included in our proposals.
Note that the Customer should have at least two people present for the training. The ideal scenario is that someone from IT be present (see step 2).
Operations
- Single page hard copy Quick start guide to be developed and used as the Training criteria
- Demonstrate basic systems operation essentials
- System controllers, viewpoints, selectors function
- Hands-on training with the users
Access
(The Customer’s IT department needs to be involved and should conduct this portion of the training themselves.)
- Domains
- Login procedures
- Passwords
- VPN
- Software Access
Core System Functions
- Demonstration examples
- Basic functions of day to day systems operation
- Access control example
- Card Generation, Schedules, Reports
- Video example
- Views, Archiving, Retrieval
- Audio visual example
- How to access various software interfaces, demonstrate a conference call , demonstrate a white board technique
Warranty and Service
- How to reach and communicate with Azimuth for post project support,
- How to open up a ticket
- How to differentiate a question for Azimuth and the Software manufacturer
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